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Basically Balloons Terms & Conditions, Photography & Safety disclaimer
 
§   A non returnable deposit of 50% of the total bill is payable at the time of booking.
§   Any booking under value of £50 will be subject to a delivery charge and possible mileage charge dependant on location.
§   The balance invoice will be sent 21 days prior to the function for which the balloons are required. This must be paid in full no less than 14 days before the function.
§   We cannot take responsibility for event cancellations or errors that are a result of or affected by, adverse weather conditions, industrial action, incorrectly supplied address details, strikes, natural disasters, industrial accidents, road accidents or terrorist activity as all of these are beyond the control of Basically Balloons.
§   If the booking is made 21 days or less prior to the event full payment will be required upon booking. If payment is not received or payment arrangements have not been made, by the day of the function, Basically Balloons will NOT undertake the work requested.
§   Please check your invoice carefully to ensure that everything you have ordered is shown, as the invoice will form our checklist when we are decorating your function. Please do not amend the booking form yourself please contact us of any mistakes or alterations you wish to make immediately.
§   Payment may be made by cash or cheque or via bank transfer. Please contact us for account details for bank transfer payments.
§   Cheque payments will result in an additional £2.00 administration fee as from 1 May 2014 and are to be made payable to Basically Balloons.
§   Alterations to the original order can be made up to 21 days prior to the function (dependent on date booking is made) at which time the final invoice will be prepared and the materials ordered from our suppliers. ANY ALTERATIONS MADE AFTER THIS TIME WILL BE SUBJECT TO AN ADDITIONAL CHARGE and we cannot guarantee stock availability.
§   Photography Disclaimer:-When agreeing to our Terms and Conditions you are also consenting to giving Basically Balloons permission to take photographs of the work they have undertaken for you at your chosen venue for the purposes of promotion and marketing. All photos shown have been taken by Basically Balloons and the work which we have carried out. We do not use any photographs from any other balloon decorators. We do not release the location of private homes which we decorate only venues which are publicised. We may use images provided by our suppliers to give examples to clients or products available.
§   It is essential that the telephone number of the venue key holder is supplied to us so that we may arrange time to construct your decorations. Balloon decorating is a very time-consuming job and has to be done on the day of the function – so access to the venue may need to be earlier than you may expect. We cannot be held responsible for any problems which may arise from us not being able to gain access to the venue at a time suitable to us.
§   We expect the venue to be ready for decoration on our arrival, we are unable to assemble tables if they are not ready and a waiting charge will be incurred.
§   The safekeeping and return to Basically Balloons of returnable fixings, display pieces and hire or loan equipment is the responsibility of the client unless otherwise agreed.
§   The contract is binding on both parties unless amended by mutual consent.
§   Refunds cannot be made on functions cancelled less than one month before the event. Suitable insurance should be taken to cover this eventuality.
§   Any personalised goods which are ordered require full payment at the time of order. These products are also non refundable.
§   Children can suffocate on uninflated balloons or broken balloons. Supervision is advised when children are playing with balloons.
§   Latex is a natural substance however can cause an allergic reaction in some people.
§   It is the client’s responsibility to ensure that foil balloons are not released into the atmosphere. The material in these balloons can conduct electricity and cause severe problems if they entwine in power lines, they are also non bio degradable.
§   Sensible use of balloons accessories and supervision is required for all children this will reduce the chance of accidental injury, for example balloon cups or valves could be swallowed by small children, balloon sticks can be dangerous if waived near face or eye, balloon ribbons can cause asphyxiation.
§   Many types of balloon decorations are constructed using a fine fishing line to make it invisible to the naked eye, therefore children should not touch the décor or be given it at any said event.
§   Basically Balloons will provide you with the service and products agreed, we will leave your venue decorated to your requirements. Once Basically Balloons have departed from your venue we take no responsibility for the condition of your decorations.
§   It is the clients responsibility to assess the suitability of the chosen decorations and to liaise directly with the venue for consent.
§   For balloon releases balloons should remain airborne for an average of 6-7 hours and for best results we recommend that the balloons are released within 3 hours of inflation. We only use biodegrable products for balloons releases. We do not attach any form of ribbon or string, we can attach race cards by prior arrangement in accordance with NABAs Guidelines.
§   Basically Balloons do not use decorations or balloons supplied by clients.  We provide professional materials in order to ensure the best quality.
§   Our stuffed balloons and balloon gifts are delivered either by ourselves by hand where possible, or Recorded Royal Mail First Class delivery/Parcelforce and need to be signed for if no one is available to sign for the gift, a card will be left and it will be returned to the Post Office for the recipient to collect or arrange re-delivery.  We cannot accept responsibility for a late delivery if no one is available to sign for it. Other items may be posted by other methods dependant on size.
§   It is the customers responsibility to provide us with the correct delivery address and Basically Balloons is not liable for non-delivery if we do not have the correct details. We only accept orders for deliveries to UK addresses.
§   All our orders are processed personally and dispatched in perfect condition. As our stuffed balloons are perishable we cannot accept returns on these deliveries (UK Distance Selling Regulations (2000)). Very occasionally and in exceptional circumstances - normally beyond our control - the gift may be damaged, if this is the case please contact us immediately, and we will endeavour to rectify it.  Refunds or replacements can only be actioned once the original goods have been returned to us in the original packing.  We are not liable for postage costs of returned items.
§   We do not deliver to hospitals due to patients being discharged early or moving wards.
§   NEVER UNDER ANY CIRCUMSTANCES INHALE OR ALLOW ANYONE TO INHALE HELIUM. IN HIGH CONCENTRATION, HELIUM IS AN ASPHYIXIANT AND CAN KILL.
 
 
How to care for your Stuffed Balloon:-
§   Always pop balloons under adult supervision away from children and animals, once burst please discard all small parts and the broken balloon.
§   Ensure the balloon is kept away from heat sources that could present as a hazard or cause damage.
§   Keep away from sharp objects. 
§   Keep away from young children - all our nursery bears are newborn safe as per manufacturer's guidelines.
§   Stuffed balloons are temperature dependent and may swell in the heat or shrink in the cold, it is best to keep your balloon in at room temperature.
§   Please see our terms and conditions for general safety guidelines for latex balloons and components.
§   We use wire to ensure Teddy Bears used remain in perfect position whilst in transit. Please ensure this wire is removed before giving the Teddy Bear to a child.
§   Please note that some sweets may contain of have traces of nuts and nut oils or may have been made alongside other products containing nuts for which we can not hold any responsibility.
Delivery:-
§   Orders placed by 1pm Monday - Friday will be dispatched the same day.  
§   Please check all delivery details before checkout, we cannot be held responsible for incorrect information supplied at the time of the order. 
§   If you wish your balloon to have a personal message please use the additional information option.
§   We do not deliver on Saturdays, Sundays or Bank Holidays
§   For your piece of mind we deliver all of our Balloons gifts via Recorded First Class Royal Mail  / ParcelForce. However we cannot specify an exact delivery date or time however Royal Mail aim to deliver items with this delivery method the next working day.
§   We cannot take responsibility for late deliveries affected by adverse weather conditions, industrial action, incorrectly supplied address details, strikes, natural disasters, industrial accidents, road accidents or terrorist activity.
 Royal Mail provides a 'Track and Trace service'. You will be emailed an order confirmation and also a separate dispatch notice for your reference with a tracking number. A signature will be required on delivery of the item. If there is noone available to sign for the gift a card will be left and the gift will be returned to the Post Office / Local delivery office.
§   Lost or Damaged Items must be reported within 7 days of delivery date.
§   Balloons ordered for the Channel Islands, Scotland and Northern Island are normally transported by air and occasionally have burst due to the changes in air pressure. Unfortunately this is beyond Basically Balloons control and customers order to these destinations at their own risk.